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Outage Texting, Now Available!

On August 1, 2015, we deployed a new service to the membership, the ability to TEXT an electrical outage to us. This service will provide an alternative to calling us in an outage situation. The new service is faster and just as accurate as a phone call,” states Western Cooperative Electric General Manager Darrin Lynch. “The percentage of our members communicating via text messaging is increasing. For those who prefer to text, this new service is the perfect solution.”

 

Here are the steps you need to follow to have the ability to text power outages:

 

 

 

  1. Call the Western Cooperative office to make sure we have your cell phone number(s) recorded in our system. This is very important. Simply texting our two main phone numbers, which are landlines, WILL NOT work.  You may also send us your current phone numbers by using our Update Phone Numbers webform.

  2. After you have given Western your cell phone number(s), register for the service by clicking on the Outage Texting button pictured on the right or by clicking HERE. The registration process is simple and takes less than two minutes.  To see a step by step process of registration, click the Outage Texting Tutorial link.

  3. You will be given an outage “texting number.” Add this number to your contacts list on your cell phone so it’s ready when an outage occurs.

 

 

 

 

 

 

 

 

 

Now you are ready to text us in the even your power goes out. Please call the office at 1-800-456-6720 during normal office hours, 8am-5pm, if you have any questions or comments.

 

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