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From the Manager: We're Here to Serve You

Monday | July 31, 2023
All News

We're Here to Serve You

"We’re here to serve you.” We’ve all heard this phrase countless times. These words may sound generic, but to us — your local electric cooperative — they mean everything.

Western Cooperative was created to serve our community. Back then, neighbors banded together and formed our co-op for the common good. In our case, it was the only way the community could bring electricity to the area where there was none. In doing so, Western Cooperative helped the community thrive. That mission-focused heritage is what has guided us throughout our history.

Today, we are continuing to power the community. While our focus has remained steady on providing reliable energy to our members, today’s energy landscape and consumer expectations are far different than they were decades ago. That’s why we’re adapting to keep pace with changing technology, evolving needs, and new expectations.

Serving as your trusted energy adviser means we want to help you save energy (and money) and provide advice and information on a broad range of energy topics. For example, if you’re looking for ways to save energy, check out westerncoop.com for energy-saving tips and ideas to increase your home’s energy efficiency. Consider scheduling an energy audit with an energy expert in your area to identify ways you can save energy at home. Understanding how your home uses energy can help determine the best ways to modify energy use and keep more money in your wallet.

If you’re considering a rooftop solar installation, our energy advisers would be happy to give you an unbiased view of the pros and cons. Investing in a solar system is a major decision, and it’s important to fully understand the costs, responsibilities, and potential energy savings. Unlike a solar company that has one objective — to sell their products and services — we will look at the total energy picture and help you determine the best options for your home. We understand that homeowners must complete their due diligence and are here to help you through that process. 

So, the next time you hear Western Cooperative say, “We’re here to serve you,” we hope you know we mean it. Service is deeply ingrained into who we are. We continue to evolve with the times, and in return, we’ve found additional ways to serve you and provide more options for you to power your life. If you haven’t already, consider signing up for SmartHub, Western’s free account management app. Through SmartHub, you’ll be able to track your usage, pay your bills, and set notifications. SmartHub puts the power in your hands, saving you time and money.

We’re here whenever you need us. Connect with us in person through the SmartHub app or our social media channels. However you choose to connect, please let us know how we can serve you better.

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Contact Info

Western Cooperative Electric 
635 S. 13th St.
P.O. Box 278
WaKeeney, KS 67672

Outages: 800-456-6720
Office: 785-743-5561

Email: Western@Westerncoop.com

 

 

About Us

Western Co-op is a member-owned cooperative dedicated to delivering safe, affordable, and reliable power.

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©2025 Western Cooperative Electric. All Rights Reserved.

  • My Account
    • Billing
      • SmartHub
      • Rate Tariffs
      • Understanding Your Bill
      • Update your account info
    • Payment
      • Ways to Pay Your Bill
      • Cold Weather Rule
      • Deferred Payment Plan
      • PrePay Power
    • Service
      • Start/Stop Service
      • Outages & Emergencies
      • Sales Tax Exemption
      • Renewables
  • Member Services
    • Communications
      • Kansas Country Living
      • News
      • Communication Alerts
    • Community
      • Sharing Success Community Grants
      • Youth Scholarship
      • Youth Tour
      • Rebates
      • Revolving Loan Fund
      • Rural Economic Development Fund
      • Operation Round-up
      • Western Cares
      • Co-op Connections
      • About Touchstone Energy
      • W.O.R.K. Scholarship
  • My Cooperative
    • About Us
      • Board of Trustees
      • Our Story
      • About Us
      • Careers
      • Our Locations
      • Contact us
    • General Info
      • Board Meeting Minutes
      • Board of Trustees Election Process and Responsibilities
      • Annual Meeting
      • Co-op Bylaws
      • Rules and Regulations
  • My Resources
    • Safety
      • Safety at Western
        • General Safety
        • Grain Bin Clearance
        • Lineworker Safety
        • Tree Trimming
      • Electrical Safety
        • Safety Checklist
        • Safety Quiz
      • Storm Center
      • Wildfire Mitigation
    • Education
      • Touchstone Energy Savings
      • Understanding Demand
      • Safety Demo
      • Emergency Responders
      • Aircraft Wire Strikes
      • Avoiding Scams
    • FAQs
      • PrePay Power FAQ
      • Cost of Service Study and Rate Design
      • AMI Meters
      • Capital Credits
      • Winter Storm Uri
  • Contact Us