Western Cooperative Electric EARNS AN ACSI® 2024 CUSTOMER SATISFACTION AWARD
Western Cooperative Electric is honored to have earned a 2024 Customer Satisfaction Award* from the American Customer Satisfaction Index (ACSI®) based on our member survey results. Members were asked to rate their overall satisfaction with us, how well we lived up to their expectations, and how well we measured up to their ideal co-op experience. While these were not the only questions in the survey, we included these specifically because they are the core components of the proprietary ACSI methodology.
Western Cooperative’s ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2024 ACSI Energy Utility Study. This Award is a testament to Western Cooperative’s ongoing efforts to provide the best possible member experience.
The 2024 Customer Satisfaction Award affirms that Western’s hard work has been noticed by its members. Western is grateful for its members and will continue to strive for excellence through constant dedication to improvement.
"Western Cooperative Electric's achievement of an 87 ACSI score underscores our steadfast commitment to our members. This result reflects both the dedication of our team and their ability to navigate challenges while maintaining high standards. I am proud of how our staff consistently rises to meet these demands, ensuring the best for our members and the communities we serve." Said, Asst. GM/ Member Services Mgr. Nolan Numrich
*Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.
* Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected in 2024, ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.